We take quality and transparency seriously on our platform, and only work with verified landlords.
When possible, we visit & take a virtual tour of the apartment, meet the housemates, and talk with the landlord to offer as much information about the listing as possible.
In the unforeseen event where the property is not as advertised, you will need to inform our resolution centre within 24h of your move-in. Submit a ticket on our help centre explaining why the listing is different that advertised, and join pictures if possible. Some of the justifications include:
- Listing non-existent or seriously damaged
- The place is significantly different from pictures and videos
- The room you were given is different from the room you booked
Our team will solve your ticket within 24h and assisting you in finding a solution.